At Master Eggs, we take pride in the quality of our fresh eggs. We understand that occasionally, issues may arise. Please read our policy carefully to understand our procedures for refunds and returns.

Our Commitment to Quality:

We ensure that all our eggs are carefully inspected and packaged before dispatch. However, due to the fragile nature of eggs, damages can sometimes occur during transit.

Returns:

Given the perishable nature of our product, we generally do not accept returns of eggs once they have been delivered and accepted by you or your representative. This is to maintain food safety and quality standards.

Refunds:

Refunds may be considered under the following specific circumstances:

• Damaged Eggs Upon Arrival: If you receive a delivery with a significant number of broken or damaged eggs, please notify us within 24 hours of receiving your order. To process your claim, we require clear photographic evidence of the damaged eggs and the packaging they arrived in. Please email these photos along with your order number and a description of the damage [orders@mastereggs.co.za].
• Incorrect Order: If you receive the wrong type or quantity of eggs, please notify us within 24 hours of receiving your order. We will arrange for the correct order to be delivered or issue a full refund, depending on the situation and available stock. The incorrect items must be kept in their original packaging until further instructions are provided.
• Non-Delivery: If your order does not arrive within the agreed-upon timeframe, please contact us. We will investigate the issue and, if the non-delivery is confirmed to be our responsibility, we will offer a full refund or arrange for a replacement delivery.

How to Request a Refund:

To request a refund, please follow these steps:

1. Contact Us: Email our customer service team at [orders@mastereggs.co.za], within the specified timeframe (24 hours for damaged or incorrect orders). Please include your order number, a detailed description of the issue, and any supporting evidence (such as photographs).
2. Provide Information: Our team may request additional information to process your claim. Please provide this information promptly.
3. Assessment: We will carefully assess your claim based on the information provided.
4. Resolution: If your refund request is approved, we will process the refund within 7 business days using the original payment method. Please note that it may take additional time for the refund to appear in your account depending on your bank or payment provider.